Research Agency selects AMANDA as the leader in Municipal Case Management Software


May, 2016

The City of Hamilton, ON, conducted a market scan of Case Management Systems that were best suited to automate workflows at ten of the City’s Departments

CSDC’s AMANDA Case Management Platform received the highest ratings in an independent report by one of the top consulting services companies in Canada and North America. AMANDA was the clear leader in 7 of the 11 objective criteria used for the evaluation. It came close on 2 other factors. Read the full report in our Blog.

The Case Management Software offerings from five leading companies in the market were thoroughly studied in this report. Based on the needs of the City, eleven distinct criteria were used to evaluate the software.

The Planning & Economic Development Department at the City of Hamilton, which initiated this survey, deals with the workflow and processes in ten departments and divisions, that include:

  • Permitting
  • Municipal by-law enforcement
  • Licensing approval and enforcement
  • Development planning and approvals
  • Construction and inspections; zone verifications and by-law reviews
  • Site servicing
  • Economic development
  • Tourism
  • Arts
  • Events

Of the five companies surveyed, AMANDA from CSDC Systems demonstrated its strengths in 7 out of 11 categories where it received the highest scores:

  • Vendor/Product Info – 95%
  • Software Integration – 85%
  • Licensing Management – 95%
  • Citizen Request and Response – 93%
  • Plan and Document Review – 87%
  • Mobile Operations – 75%
  • Task and Personnel Management – 90%

You can read the top line findings of this report on our Blog.

This research report by CIMA Consulting/ Yoush will please thousands of AMANDA users in the US and Canada. It will reinforce their investment decision and faith in this powerful Case Management Platform from CSDC Systems. Hopefully, it will also enhance the decisions of prospective governments seeking Integrated Permitting, Licensing, and Compliance Software that’s best suited to their County, City and State needs.

About CSDC

CSDC provides automation software to government agencies, with the most flexible platform on the market backed by a modern mobile and web user experience and highly responsive support delivery. With more than 20 years of experience in developing their Amanda platform, the company helps government agencies operate more efficiently and effectively by automating Licensing, Permits, Compliance, and Freedom of Information requests.

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