Bringing Your Government Online Is a Requirement in the Next Normal

Before the COVID pandemic, there was a growing expectation by citizens that interactions with government should be just as easy as those with financial and retail organizations – and that they be available online. When one can use a smartphone and have most anything delivered within hours, there’s little appetite to visit a government office to pay a fee or file a form in-person. While many governments were moving operations online – for lots...

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